FAQs

Shipping

Where can you ship to?

We currently ship anywhere within the United States. All orders are fulfilled through Amazon’s Multi-Channel Fulfillment (MCF) service to ensure fast and reliable delivery.

How much is shipping?

We offer Fast Paw-delivery (3 business days) anywhere in the United States. Shipping fees are based on the total weight of your order:

  • Orders 0oz–12oz: $5.49
  • Orders 12.01oz–15oz: $5.95
  • Orders 15.01oz–24oz: $7.49
  • Orders 24.01oz–32oz: $8.95
  • Orders 32.01oz–48oz: $10.95
  • Orders 48.01oz and above: $12.95
  • Free shipping unlocks for orders $49.00 and above.

When will I receive my order?

We offer Fast Paw-delivery (3 business days) anywhere in the United States.

Payment

What forms of payment do you accept?

Paypal、Google Pay、Shop Pay

Refond

Can I exchange or cancel my order?

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How long do I have to  exchange or return my order?

Support

How do I contact customer service?

At 4pets.club, we are dedicated to providing an excellent shopping experience with real customer support ready to assist you.

You can reach us anytime via our website chatbox or by email at 4pets@4pets.club. Shop with confidence knowing that our team is here to support you every step of the way.