Quality Products
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Trusted by Thousand pets parents
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designer for convinience
FAQ
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Which cats can use Mooncat products?
Mooncat products are specially designed for all cats, including:
- Kittens, adult cats, and senior cats
- Short-haired and long-haired breeds
Especially suitable for cats that are afraid of water, making grooming stress-free.
Why choose waterless / dry-clean products?
Most cats naturally fear water, and traditional baths can cause:
- Stress, anxiety, and resistance
- Long grooming and drying time
Mooncat’s waterless, no-rinse foam makes cleaning as easy as brushing, no water, no blow-drying needed.
Are Mooncat products safe for sensitive skin?
Yes. Safety is our top priority:
✅ SGS certified
✅ Most ingredients are EWG safety rating 1 (the safest level)
✅ Lick-safe: safe even if cats groom themselves
✅ Free of:
- Sulfates (SLS / SLES)
- Alcohol
- Artificial dyes
- Harsh fragrances
- Parabens
Safe for sensitive or problem skin cats.
Do you have any physical stores?
No, currently Mooncat does not have physical stores.
We sell primarily through official online channels and Amazon.
My cat has special needs (long hair, post-surgery, very afraid of water). Can I use Mooncat products?
Yes.
- Waterless design: ideal for post-surgery cats or cats that cannot be bathed
- Long-hair formula: helps untangle and smooth hair
- Easy to apply, like brushing your cat
- No water, no blow-dryer
If your cat has skin conditions or medical treatments, we recommend consulting a veterinarian first.