At 4pets, we are fully committed to the safety and quality of our pet cleaning supplies and maintain a strict adherence to all relevant product safety standards and regulations.

We take proactive measures to ensure that our products meet or exceed industry safety requirements, including rigorous testing for non-toxic ingredients, pet-safe formulations, and environmental compliance. For example, our CATIA Waterless Shampoo for Cats has been certified by SGS—a globally recognized leader in inspection, verification, testing, and certification—for skin irritation, with tests conducted on October 20, 2017, concluding that the product is non-irritant to skin. While we regularly review our product lines to identify and prevent potential safety issues, there may be occasions where concerns arise. In such cases, we encourage customers, veterinarians, or regulatory bodies to contact us directly for resolution.

1. Key Safety Standards and Certifications:

We comply with and draw from established safety benchmarks, including those from sources like the Environmental Working Group (EWG) Skin Deep database for ingredient hazard assessments (where scores range from 1-10, with lower numbers indicating lower hazards based on known and suspected risks). Our formulations prioritize ingredients with low hazard ratings and strong safety profiles for pet use. Specific examples from our waterless shampoo include:

* Allantoin (EWG Hazard Score: 1): Generally non-toxic for pets in small amounts, commonly used in skin care for its soothing properties; may cause mild gastrointestinal upset if ingested in large quantities.

* Methylisothiazolinone (EWG Hazard Score: 7): A preservative with good data availability but potential for allergic reactions and toxicity in pets, including gastrointestinal distress or skin irritation; used in controlled, low concentrations to minimize risks.

* Pyridoxine HCl (Vitamin B6, EWG Hazard Score: 1): Safe for pets at commercial levels, supporting skin health, though high doses can lead to neurological issues like ataxia.

* Disodium EDTA (EWG Hazard Score: 2): A chelating agent with limited data; can cause vomiting or abdominal pain in pets if ingested in significant amounts, so we ensure minimal exposure in formulations.

* Polysorbate 20 (EWG Hazard Score: 3): A mild emulsifier considered non-toxic in small amounts for pets, though it may contain trace contaminants; non-irritating when properly formulated.

* Water (EWG Hazard Score: 1): Essential base with robust safety data, posing no hazards.

* Decyl Glucoside (EWG Hazard Score: 2): A gentle, coconut-derived surfactant deemed safe for pet shampoos, with low irritation potential as confirmed by cosmetic safety reviews.

* Sodium Cocoyl Alaninate (EWG Hazard Score: 1): A mild cleanser not classified as toxic, with negative results in non-animal mutation tests.

We also align with broader standards such as:

* FDA Compliance: Ensuring products are safe for pet grooming, focusing on non-toxic ingredients.

* EPA Registration: For applicable cleaners and disinfectants to confirm efficacy without harm to pets or the environment.

* SGS Testing: Comprehensive evaluations for hazards like choking, toxicity, and microbiological risks in pet products.

* Other Guidelines: Including voluntary certifications for restricted substances and pet-specific safety from organizations like the Center for Pet Safety.

2. Reporting Safety Concerns:

If you believe a 4pets product poses a safety risk or does not meet advertised standards, please submit a Notice of Concern to us via email at: support@4pets.com.

Upon receipt of your report, we will conduct an internal investigation, including third-party testing if necessary. If the concern is substantiated, we will take prompt action to address it.

3. Actions We May Take:

If a safety issue is confirmed, we may take the following actions:

* Remove the affected product(s) from our website and distribution channels.

* Issue a product recall or safety alert to customers and retailers.

* Cease production and sales of the product, and where appropriate, dispose of any unsafe inventory.

* Update product formulations, labeling, or instructions to enhance safety.

* Collaborate with regulatory authorities to ensure full compliance.

Cooperation and Transparency:

We encourage prompt reporting from pet owners, professionals, and stakeholders to help us maintain the highest safety standards. If you suspect any safety issue, please reach out using the contact information provided above. We are dedicated to complying with all applicable laws and resolving concerns in a timely manner to protect pets and their families.